Well, first time visiting Italy, we had bad experience. First of all, information booth people really aren't helpful if you are too polite, they don't want to work any harder than they have to. Then our B&B over booked and made us waited for hours without telling us exactly what happened. This is a 4.5 star B&B on TripAdvisor, newly renovated and great service, well, according to the online rating. We booked through booking.com and gave our credit card info to secure the reservation (fine print guaranteed) and they still over booked it. Hours later, they put us in this small smelly studio in a dark tiny alley, we saw a dead rat (huge) in front of another unit's front door right next to ours. We stayed there for one night without air conditioning. Then second day they transferred us to another hotel, old and tiny room, totally not what we originally booked for. And they ended up just gave us 30 Euro discount. We are frustrated for sure. Oh booking.com you will hear from us very soon once we get back to the US. And B&B Diamonte e Smeraldo, you are going to receive a nasty review!
Anyway, we have to go enjoy ourselves, can't let it get to us or we lose and they win, right?!